UPS: 1 (800) 742-5877

USPS: 1 (800) 344-7779

Cedar Bear is not responsible for Freight or Parcel Company not meeting their delivery schedule.

If there is a problem with your product, please call us and a sales associate will assist you.

Cedar Bear: (435) 728-2147

CEDAR BEAR WEBSITE RETAIL POLICIES:

Welcome to our Online Store. We are happy to have you purchase from our online store, and encourage you to purchase from your local health and supplement type stores where Cedar Bear Liquid Herbal Supplements are sold. If you have a favorite store that is looking to buy for you, we would love to hear from them.
We normally process orders within 4 business days of receipt, Monday through Friday, excluding holidays.

SHIPPING INFORMATION:

Orders are fulfilled on a first in first out (FIFO) basis.

We are the manufacturer, occasionally backorders may happen.

Online orders are shipped USPS First Class, USPS Priority and UPS Ground.

Free Shipping on Orders Over $65 (Continental U.S. Only)

UPS 3rd Day, 2nd Day & Next Day Air are available upon request.

Alaska, Hawaii, Puerto Rico and other US territories are exceptions to above and will incur concurrent shipping cost accordingly: no rush deliveries.

For International shipping you will be charged an applicable package weight/size Fee, we offer USPS Priority International, UPS Worldwide Saver and UPS Worldwide Expedited

Our store is tied directly to UPS and USPS to determine our shipping costs for our boxes of product based on weight of product and minimum shipping box size based on order.

We are the manufacturer of our products, so if an item is in the process of being made, we will alert you of any backorder status. Orders of product that are already manufactured and, in our inventory, are fulfilled within 4 business days. Shipment time is determined by how fast the shipping carriers usually take to ship orders. We do try to get orders in and out quickly.

Any orders being made for 2nd day or 3rd day shipping is not guaranteed to be shipped out the same day as order is placed. Ordering times for second- and third-day shipping are Monday through Friday by 1 pm MST. Our manufacturing is located further away from the shipping hubs and does not have a same day shipment option or evening shipment option. All orders placed after 1 pm Monday through Friday will count as next business day, since that is when our delivery pickups happen.

SAME DAY SHIPPING/RUSH ORDERS/EXPEDITED SHIPPING:

A Rush Order must be received by 10:00 a.m. MST (Mountain Standard Time) to go out same day.

USPS does not offer a true-overnight from our manufacture location.

UPS does offer Next Day Air shipping from manufacture location.

Rush Order requests for same day shipping are only available for products in the sizes that are Currently in stock. (Special Order items and sizes that require Special Bottling and are not available for same day shipping.)

Expedited Shipping Orders will be Charged accordingly

SATISFACTION GUARANTEE:

We want you to be happy with your purchases from Cedar Bear, and your satisfaction as a customer is important to us and we will do our best to resolve any problems as quickly and easily as possible. If you are not satisfied, you can return the product with proof of purchase for a replacement or product credit.

RETURNS POLICY:

Please Contact us If you ever have any issues or concerns, you are always free to call us at 1-888-854-3727 or email us directly at sales@cedarbear.com
We are available over the phone Monday through Friday 9am to 4pm MST or reach us anytime through email for any questions or concerns!

If product is returned for product quality issues, please detail product's problem in a written document accompanying the returned product for Cedar Bear to investigate and review.

If product is being returned for product credit or replacement, returned product must be received by Cedar Bear unbroken and unopened and within expiration date to be accepted. No product credit will be issued for product that is past the expiration date on the label.

25% restocking fee will be applied, (unless product is returned for Product Quality Issues).

No cash refunds and/or credit card charge backs will be given for returned merchandise.

Product Name, Size, Lot Number, Expiration Date, date and reason for customer return. Returns for PRODUCT QUALITY ISSUES must be returned to Cedar Bear.

Request for credit on Returns must be received by Cedar Bear within the month of the return.

Cedar Bear Naturales, Inc.

435-728-2147, (888-854-3727 toll free, orders only)

email: sales@cedarbear.com fax: 435 722-6607

Mailing Address: P.O. Box 158, Roosevelt, Utah 84066

Shipping Address: 1407 East Hwy 40, Roosevelt, Utah 84066

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DAMAGED SHIPMENTS:

Cedar Bear shipping personnel go to great lengths to properly package your order. While uncommon, occasionally a package may be damaged during shipping. Please report damaged goods immediately and save the original packaging in the event that a claim has to be filed.

PRICING:

Because of the nature of sourcing natural herbs and materials for Cedar Bear products, price changes do occasionally happen and prices are subject to change without notice. Prices posted do not include shipping charges, special handling, or applicable sales taxes.

Order Errors:

From time-to-time changes are applied to our website settings that may have an unintended outcome. When these issues are brought to the notice of Cedar Bear, we will take action to correct the issue as quickly as possible. In these instances, it may be necessary to cancel the online order and issue a refund for the transaction. In these instances, the Customer will be notified and directed to re-submit their order when the underlying issue has been corrected.